Shipping policy

Shipping policy

Shipping Policy

Last Updated: August 25, 2026

Thank you for shopping with us. We aim to process and deliver your orders safely and as quickly as possible.

Order Processing

Orders are generally processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays may be processed on the next business day.

Shipping Times

Estimated delivery times depend on your location and the shipping method selected at checkout.

  • Standard Shipping: 3–10 business days
  • Express Shipping: 1–5 business days, where available

Delivery times are estimates and may be affected by courier delays, weather, public holidays, customs, or other circumstances outside our control.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery address, order size, and selected shipping method.

Any free-shipping promotions will be clearly stated on our website.

Order Tracking

Once your order has been shipped, you may receive a tracking number by email or through your order confirmation details. Please allow some time for tracking information to become available.

Incorrect Address

Please make sure your shipping address is correct before completing your order. We may not be able to change the address after an order has been shipped.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply for reshipping.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact our customer support team with your order number. We will work with the shipping carrier to investigate the issue.

Damaged Orders

If your package arrives damaged, please contact us as soon as possible and provide your order number and photographs of the damaged package and products.

International Shipping

International orders may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges are the customer's responsibility unless otherwise stated.

Contact Us

If you have any questions about shipping or your order, please contact our customer support team.

Email: support@noorixe.com